Privacy Policy

When you use the services of Yunxiang Cross-border Mall, we may ask you to provide personal information, which will be used in accordance with this Privacy Policy. You are not obligated to provide the requested personal information. However, in most cases, failure to do so may prevent us from providing our products, services or responding to your inquiries.

Below are examples of the types of personal information we may collect and how we use it.

We may collect your name, mailing address, phone number, email address, contact preferences and other information when you register an account, purchase products, download software updates or contact our support team.

When you purchase goods or gift cards via our Mall, we may collect the recipient’s name, mailing address, email address and phone number provided by you. Such information will be used to fulfill your requests, deliver products and services, and prevent fraud.

In certain jurisdictions, we may require government-issued identification documents to comply with applicable laws, which is limited to specific scenarios such as customs declaration.

We will keep you informed of new product launches, software updates and upcoming events. You may opt out of our mailing list at any time by updating your preferences.

We may use your personal information such as email address or mobile phone number to verify your identity.

We also use your personal information to send important notifications, including order details related to your purchases. These messages are essential for communication between you and the Mall, and you cannot unsubscribe from them.

Your personal data may be used for internal purposes including auditing, data analysis and research, to optimize our products, services and customer communication.

Our application integrates SDKs including cn.jpush.android (JPush), com.huawei.hms (Huawei Push), com.alipay (Alipay, Alipay Ride Code, Sesame Credit Real-name Authentication), and com.tencent.bugly (Tencent Bugly). These SDKs will push system updates and notifications to you.

We also collect data that cannot be directly linked to any specific individual. We may collect, use, transfer and disclose such non-personal information for any legitimate purposes.

We may collect information such as occupation, language, postal code, area code, unique device identifier, referral URL, location and time zone to better understand user behavior and improve our products, services and marketing campaigns.